We collect the personal data you provide when you create a customer account or when you place an order. You may be required to provide us with your name, delivery and invoicing addresses. telephone numbers, email addresses and date of birth. When you purchase a product, we collect data about your order, such as the products bought, when and where you bought them and what payment method was used. We store this data for the specific authorised statutory period associated with the reasons for which it was collected. When you browse on our internet site, we may also collect anonymous data such as the type of device you used to connect to the site, your browser, your browsing patterns such as the number of pages visited and information about how you came to the site: for example, via a search engine or by clicking on an advert. We may also collect your IP address.

When you sign up for our newsletter, take part in a competition, answer a customer survey or take part in special promotions, we may collect your personal data, your comments or contributions when you answer questions. We may collect the details of any email communication which we send you and which you open or on which you click, including any links which you click. We may collect any information which you provide when you contact us by email, telephone, postal letter or social media.
Ynéom does not collect any sensitive data. Sensitive date, includes data on: race, ethnic origin, political opinions, religious or related beliefs and mental or physical health. If you send us any sensitive data, you explicitly consent that by submitting it, such data may be used in the context of the reasons for which it has been provided.

When you submit your personal data, you will be asked to give your consent for us to use it for the reasons highlighted in this Non-Disclosure Policy and in our Terms of sale. We only collect data which you give us: if you do not wish us to collect your personal data, please do not send us this type of data. The data which we ask you for when processing an order is essential for this processing: if you do not provide such data, we are within our rights not to accept your order.

What use to we make of your data? 

We use the personal data which we collect to process your transactions and manage your account in order to provide you with the goods and services which you buy or wish to buy, to help you place the order or to communicate with your while your order is being processed or being prepared. We use your personal data to answer requests, questions or comments which you have made, to manage sales promotions, competitions, customer surveys and questionnaires and to inform you about important changes to our site and services.
We use anonymous data which we collect and compile anonymous customer data for internal marking purposes such as generating statistics or understanding how people use our site. We may use such data to improve our internet site or add new features.

If we have collected your IP address, that may be related to your browsing activities, to help us repair bugs or problems on our site, or to help us tackle fraud. We may also use your IP address to identify your town or country in order to send you personalised messages specific to your needs.

Using your data for Marketing or Promotional purposes

If you accept, we may use your data to inform you about our products, sales promotions, special offers and events. We can view your order record in order to tell you about specific products which may be of interest to you.
We explicitly ask for your consent to receive commercial emails from us and you can unsubscribe or change the status of your subscription at any time. This can be done either from your online account on the site, by clicking on the unsubscribe link visible at the bottom of each email, or by sending the request in writing to

Nous pouvons également utiliser votre comportement de navigation pour vous proposer du contenu personnalisé sur le site We can also use your browsing patterns to offer you personalised content on the site or show you advertising content concerning our brand or our products. The data we collect as part of this context is anonymous.
We display advertising banners on the other internet sites which are based on the products which you might have seen while browsing on our site. This technology uses cookies. The data used by the cookies is anonymous.


The General Data Protection Regulation came into force on 25 May 2018 and is known as the GDPR. . The French Data Processing Regulator (CNIL) manages this regulation and enforces the rules.

Accessing your data

If you wish to access your personal data which you have provided via the internet site, please log into your account on the site and go the pages under the My Account section.

Please note that we are required to store the necessary contractual data (essential data for an order you placed for example) for regulatory reasons.

We may disclose any data, including personal data, if, in our opinion, we consider it necessary to comply with any applicable law, regulation, judicial proceedings or government request.

We take reasonable measures to create an accurate record of any personal data you have provided via our internet site. However, we do not accept any liability for confirming whether your data is up-to-date. If you inform us that your personal data is not up-to-date, we will make corrections, where possible.

If you wish to update your data, please log into the site and go to the My Account section, alternatively you can contact our Customer Service department at or write to us at
YNEOM – 2772 Chemin de Signes, Ollioules 83330 Le Beausset – France.

If we decide not to grant your request, we will explain why we have refused.

Sharing your data

We never share your data with third parties external to Ynéom, unless you give us your consent; if required or permitted by law and with the exception of our service providers or the successors-in-title of our company.

Service Providers

We work with service providers whom we have carefully selected, to manage certain services on our behalf, such as delivering orders, processing payments, providing internet hosting services, developing our internet site or sending emails. These companies may process your personal data in order to carry out the requested services on our behalf.
When we are required to transfer data outside of the European Economic Area, we ensure that the appropriate security measures are in place.


We implement various security measures both on- and off-line to protect your personal data. On-line, we use firewalls and data encryption and access to your personal data is protected by your own personal password. The website and mobile applications are secured using the ‘https’ technology and we encrypt the data using the Secure Socket Layers (SSL) technology. Although we take the technical and structural measures to protect your personal data, we cannot guarantee the security of data which your upload onto our site via the internet.

Policies, etc.

We reserve the right to change the terms of this non-disclosure policy from time to time, by amending them on the site. We can make changes at any time, without notifying you, therefore, we recommend that you check this Non-Disclosure Policy frequently; It was updated most recently on 1 October 2019. Please note that our rights to use your personal data are based on the non-disclosure policy in effect at the time of using such data. If the previous sentence is considered as a breach of the applicable law, then the non-disclosure policy which was in effect at the time when your personal data was collected shall apply. 


We use cookies and similar technology, such as tags and pixels (cookies), to personalise and improve your customer experience when you use our internet site and our mobile application.

Cookies are small files stored on your computer when you browse on certain internet pages: we use encrypted data which they contain to improve your experience on the site. For example, they help us identify and resolve errors or define the related products relevant to you when you browse. Please note that cookies cannot damage your computer. We do not store any nominative or sensitive data such as bank details in cookies.

Internet browsers authorise cookies by default. However, if you need to enable them, you can go to the Managing Cookies tab. We also use cookies to help us place banner ads on other sites and which will display relevant products which you have already seen when you were previously browsing on our site.

You can disable the cookies if you prefer: please go the help section of your browser to do this.